Returns Policy

 

Thanks for shopping at PlugPoing. Please read the description below describing how to return any of our products. We recommend that you read this Policy carefully.

 

Our Return Terms.

We operate a 30-days return policy (including bank holidays and weekends).

You must notify us within 30 days of item ́s receipt your wish to return any item.

You must notify us by email at [email protected] , or by sending a written communication to:  Blair House Upper O'Connell Street Ennis, County Clare V95 FD1V, Ireland.

Return period starts from the first day delivery has been received. If you return something outside of the return period, you will only be eligible for an item exchange or a store credit.

We will not be responsible for any loss or damage to Items that occur before they are returned to us, including when they are lost or damaged in transit.

You may not return consumable items. This includes, but is not limited to: liquid products, coils/pods, cartridges, and batteries. Any item deemed consumable is non-refundable.

All shipping charges are non-refundable. Even if your original shipping is free, our cost for shipping back your order will be deducted from your refund amount, unless the return is due to a defective item.

 

Our Return Process.

When submitting a Return, please mention in the e-mail the following:

1)        Your order number;

2)        The item(s) you wish to return or exchange;

3)        Your chosen return method;

We'll keep in touch with you throughout the return process. You will receive 2 emails, the first one upon receiving the package back, and the second one, when the refund has been processed. Please note, refunds are issued within 7-10 working days of receipt.

We only accept returns or exchanges when our original tag is firmly attached, and all returns are monitored to ensure that they are sent back to us in a re-saleable condition.

Please note if you send your order back in an unsuitable condition, we will not be able to issue a refund and the item will be returned back to you.

 

Need help?

If you need any further help, please contact our Customer Care Team at: [email protected] .

 

Keep in mind that your statutory rights are not affected by our Return Policy.