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Thanks for
shopping at PlugPoing. Please read the description below describing how to
return any of our products. We recommend that you read this Policy carefully.
Our Return Terms.
We operate a
30-days return policy (including bank holidays and weekends).
You must
notify us within 30 days of item ́s receipt your wish to return any item.
You must
notify us by email at [email protected] ,
or by sending a written communication to: Blair House Upper O'Connell Street Ennis,
County Clare V95 FD1V, Ireland.
Return period
starts from the first day delivery has been received. If you return something
outside of the return period, you will only be eligible for an item exchange or
a store credit.
We will not
be responsible for any loss or damage to Items that occur before they are
returned to us, including when they are lost or damaged in transit.
You may not
return consumable items. This includes, but is not limited to: liquid products,
coils/pods, cartridges, and batteries. Any item deemed consumable is
non-refundable.
All shipping
charges are non-refundable. Even if your original shipping is free, our cost
for shipping back your order will be deducted from your refund amount, unless
the return is due to a defective item.
Our Return Process.
When
submitting a Return, please mention in the e-mail the following:
1) Your order number;
2) The item(s) you wish to return or
exchange;
3) Your chosen return method;
We'll keep in
touch with you throughout the return process. You will receive 2 emails, the
first one upon receiving the package back, and the second one, when the refund
has been processed. Please note, refunds are issued within 7-10 working days of
receipt.
We only
accept returns or exchanges when our original tag is firmly attached, and all
returns are monitored to ensure that they are sent back to us in a re-saleable
condition.
Please note
if you send your order back in an unsuitable condition, we will not be able to
issue a refund and the item will be returned back to you.
Need help?
If you need
any further help, please contact our Customer Care Team at: [email protected] .
Keep in mind that your statutory rights are not affected by our Return Policy.